Shipping

SHIPPING POLICY

Shop e-scooters can ship to most addresses in the United States. Note that there are some restrictions that may apply. Please check out our shipping restrictions below.


Address accuracy
Please double check your address for accuracy when ordering from Shop e-scooters.com. An incorrectly entered addresses can delay or prevent shipment.

Delivery time
When you place an order with Shop e-scooters.com we will estimate shipping and delivery dates. Note that these dates are approximate and can change based on circumstances beyond our control. Once your package has been picked-up by the carrier you can obtain delivery information directly from them – see Tracking Your Package below. After you place an order on Shop e-scooters.com, your order will generally take 24-48 hours to leave our warehouse. Warehouse operational hours are Monday – Friday excluding holidays. Orders placed on Friday, Saturday or Sunday will generally leave our warehouse Monday, the first business day of the week.

Shipping costs
All STAND-UP electric scooters have FREE shipping. For larger non-scooter products, shipping costs will depend on the shipping option that you choose and the weight and dimensions of the item(s) you have purchased and your location. If you purchase multiple items they will typically be shipped together.

Tracking your package
Using the tracking number provided in your shipping confirmation e-mail you can check the status of your delivery with the carrier. Your tracking number can also be found when you create an Account on Shop e-scooters.com. Your tracking number will be within the ‘MY ORDERS’ section of your Shop e-scooters.com Account. Please see our shipping restrictions below for more information.

Shipping restrictions
Shop e-scooters.com will not accept product or product part orders being shipped to Canada, Puerto Rico or Alaska. Please call (203) 450-5727 Monday – Friday 8 am to 5 pm PST to place your order by phone. We apologize for the inconvenience.
P.O. boxes
Shop e-scooters can not ship to a U.S. Postal Service post office box. Please provide an actual street address.
APO/FPO addresses
Shop e-scooters cannot ship to APO/FPO addresses. Shop e-scooters parts can be obtained via AAFES or NEXCOM.

Commercial mail boxes
Shop e-scooters cannot ship to a commercial mail box similar to a Mail Boxes Etc®. Please provide an actual street address.

Undeliverable packages
When the carrier returns these undeliverable packages to us we issue a full refund excluding shipping charges. Please allow 30 days for refund to your credit card account.
These undeliverable packages will not be reshipped. A new order must be placed for the item. Please review our Address Accuracy tips above before placing another order.
Why was my package not deliverable?
The decision to label a shipment as undeliverable is made by the carrier usually for one of the following reasons:

Incorrect address
If an address is incorrect or incomplete the package will be returned by the carrier. Please be careful when entering your address and proof read it for any mistakes before submitting your order.

Refused by recipient
If you are placing an order to send as a gift it may be refused by a recipient who is not expecting to receive a gift. You may want to let the recipient know that they should be expecting a surprise.

REFUNDS
Shop e-scooters will process returns and refunds only for items that were purchased directly from Shop e-scooters as per our refund policy. If you need to return an item please see our Return Guidelines below to ensure proper processing. Failure to follow these guidelines may result in a delay processing your return and affect your ability to receive a refund.

Refund Process
Once your return is received, a credit for the full purchase price (plus tax) excluding outbound shipping cost will be issued to the credit card used to purchase the item(s) you are returning. You are responsible for the cost of returning the item(s) to Shop e-scooters unless the return is a result of our error.

Return Guidelines
Items must be returned in the original packaging. Please allow 2 weeks from receipt of return for processing.
Instructions
1. Securely pack the item(s) in the original packaging.
2. Please include the original packing slip and a note explaining the reason for your return.
3. Returns must be postmarked within 30 days of original receipt.
4. Clearly label the package for return using the Razor USA LLC address that we will supply you with:
5. Ship the package from your nearest post office or other carrier of your choice. Please make sure to affix the appropriate amount of postage. Shop e-scooters.com recommends choosing a shipment method that allows you to track your package.
International Disclaimer (for products purchased in United States or Canada being used outside the US or Canada)

The Shop e-scooters product is produced for sale in the United States and Canada. The Shop e-scooters Warranty for customers who intend to use it outside of the United States and Canada is not applicable. Shop e-scooters products produced for and sold in international channels are warranted as applicable in such foreign countries.

Call (203) 450-5727 or email support@Shopescooters.com for more details regarding Shop e-scooters products that require service, were purchased in the United States or Canada, and are now outside the United States or Canada. On these products, which require service, consumers are responsible for all costs including shipping, resulting taxes, duties of replacement parts and local power adaptors at the owner’s expense.