Returns & Refunds

Cancelling Your Order

If you change your mind after placing an order and your goods have not yet been packed at our warehouse, you may be able to cancel your order. Please email us immediately at support@shopescooters.com, quoting your order number and stating your wish to cancel your order.

If your items has already been packed at the warehouse or you have already received your order, please read the below for more information:

Returns - Damaged & Faulty 

If you have received an item that is damaged, is not what you ordered, or is missing parts, or has a faulty battery, then please email us immediately at support@shopescooters.comInclude photographs of the issue before returning any goods so we can discuss the best action to take.


Faulty electric scooter - within 30-days of receiving

If your electric scooter develops a manufacturing fault through normal use (as outlined in the manufacturer’s manual) within 30-days of receiving the goods, then please email us at support@shopescooters.com, quoting your order number, attaching a photo of the electric scooter and the fault details. 

Faulty electric scooter - after 30-days of receiving item

If your scooter develops a fault after the initial 30 days period you will need to contact the manufacturer and make a warranty claim with them. Please note the warranty period will vary from scooter to scooter.

If you cannot find warranty information please get in touch and we will point you in the right direction to help resolve this issue.

Please note that, we cannot accept electric scooter returns:

  • without all original packaging and accessories, including the retail box, manuals, cables, charger and all other items originally included with it (we can provide a new box at a cost of $50).
  • if the electric scooter has been damaged through miss-use or shows signs of being tampered, customized, or altered in any way.
  • is in any condition that we deem renders the item unsaleable.
In the first instance, before and refunds or returns are authorized by Shop eScooters, you MUST always contact Razor USA LLC first to as first-line support to resolve your issue.  Please have your serial number handy (usually found on the battery or battery case) and call Razor Technical Support at: 866-467-2967

Depending on the advice you receive from Razor, you may need to return the electric scooter to us via UPS ground.  We will send you a return address packing label and coordinate the product return to our warehouse.

Customer returns via mail

You will be responsible for paying for your own delivery costs for returning an unwanted item, unless it has a manufacturer fault (see above section - "Returns - Damaged & Faulty").
It is strongly advisable, when returning an unwanted electric scooter to use tracked delivery to ensure its arrival. Please make sure you include in the box a copy of your name and order number, so we know who it was from.

Refund payment 

We will refund you to your original payment method (i.e. debit/credit card, Paypal account, etc.) within 5 days of receipt at our Razor Returns Center. Please be aware this can take up to 5-10 days depending on your bank.