Returns & Refunds

If you change your mind immediately after placing an order and your goods have not yet been picked at the warehouse, Shop eScooters might be able to cancel your order. Please email us immediately at, quoting your order number and stating your wish to cancel your order. All orders placed on are finalIf your item(s) has already been picked at the warehouse, regardless if the item(s) has physically shipped or not, or you have already received your order, we do not provide returns or refunds, unless the items are damaged or faulty.

Please read the below for more information regarding refunds and technical support:

Returns - Damaged or Faulty Products: If your electric ride has a fault after the initial 90 day period from the purchase date, you will need to contact the manufacturer and make a warranty claim with them. Please note the warranty period will vary from product to product. If you cannot find warranty information, please get in touch and we will point you in the right direction to help resolve this issue.

Please have your serial number handy (usually found on the battery or battery case) and the date of purchase listed on your order receipt.

  • Razor technical support please call toll-free: 866-467-2967
  • Segway technical support please call toll-free: 1-866-4SEGWAY
  • YuJet technical support please call toll-free: 888-985-3891 
  • CycleBoard technical support please call toll-free: 800-517-0311

Depending on the support advice you receive from the manufacturer, you may need to return the electric ride via UPS ground. The manufacturer may send you a return address packing label and coordinate the product return to the warehouse or nearest service center.

Refund payment: Any applicable potential refunds to you - based on faulty or damaged equipment that the manufacturer is unable to resolve, may, at the sole discretion of the company, be applied to your original payment method (i.e. debit/credit card, Paypal account, etc.) within 5 days of receipt at our Razor Returns Center. Applicable shipping charges will be deducted from your refund. Please be aware this can take up to 5-10 days depending on your bank.