Returns & Refunds

If you change your mind immediately after placing an order and your goods have not yet been picked at the warehouse, Shop eScooters might be able to cancel your order with Razor USA LLC. Please email us immediately at support@shopescooters.com, quoting your order number and stating your wish to cancel your order. All orders placed on shopescooters.com are final.

If your item(s) has already been picked at the warehouse, regardless if the item(s) has physically shipped or not, or you have already received your order, we do not provide returns or refunds, unless the items are damaged or faulty. Please read the below for more information:

Returns - Damaged or Faulty Products: If your scooter has a fault after the initial 90 day period from the purchase date, you will need to contact the manufacturer and make a warranty claim with them. Please note the warranty period will vary from scooter to scooter. If you cannot find warranty information please get in touch and we will point you in the right direction to help resolve this issue.

Please have your serial number handy (usually found on the battery or battery case), your date of purchase listed on your order receipt and call Razor Technical Support at: 866-467-2967

Depending on the support advice you receive from Razor USA LLC, you may need to return the electric scooter to Razor USA via UPS ground.  Razor USA LLC may send you a return address packing label and coordinate the product return to our warehouse.

Refund payment: Any applicable potential refunds to you - based on faulty or damaged equipment that Razor is unable to resolve, may, at the sole discretion of the company, be applied to your original payment method (i.e. debit/credit card, Paypal account, etc.) within 5 days of receipt at our Razor Returns Center. Please be aware this can take up to 5-10 days depending on your bank.